General rules #
- You must complete verification (KYC) before depositing or withdrawing, unless we tell you otherwise.
- All payments must be made from and to accounts, cards or wallets in your own name.
- Available methods, currencies, minimum amounts and any fees are shown in the client portal: [bank transfer, cards, e-wallets, crypto and others].
- We do not accept cash or third-party payments.
Deposits #
- Card and e-wallet deposits are usually credited [instantly / within X hours]. Bank transfers may take [1 to 5] business days.
- Crypto deposits are credited after the required number of network confirmations. You must use the correct network and address. Funds sent to the wrong network or address may be lost.
- If a deposit cannot be matched to your account, we may return it to the source after deducting any charges.
Withdrawals #
- Submit withdrawal requests through the client portal.
- We aim to process requests within [e.g. 24] business hours. Your bank or payment provider may take longer to credit the funds.
- Withdrawals are returned to the original deposit method, up to the amount deposited, before any profits are paid to another verified method in your name (the “source of funds” rule).
- You must keep enough free margin to cover open positions. We may refuse a withdrawal that would trigger a margin call.
- We may ask for more documents, and may delay or refuse a withdrawal if we suspect fraud, money laundering or a breach of our Client Agreement.
Refunds #
Funds deposited to your trading account can be withdrawn at any time, subject to this policy. A deposit made by mistake, or a duplicate charge, can be refunded to the original payment method on request to support@auxiliumfx.com, provided the funds have not been used for trading. Trading losses are not refundable. Bonuses and promotional credits have no cash value and cannot be withdrawn except as allowed by the promotion terms.
Chargebacks #
Please contact us before disputing a payment with your bank. If you file a chargeback after using the funds for trading, or without a valid reason, we may close your account, recover any amounts owed and take legal action.
Fees and currency conversion #
We do not charge internal fees for deposits or withdrawals unless stated in the client portal: [confirm fees, if any]. Payment providers and banks may charge their own fees. Payments in a currency other than your account currency are converted at the rate applied by us or the payment provider.
