Who we are #
AuxiliumFX Limited (registration number 2024-00425, Ground Floor, The Sotheby Building, Rodney Village, Rodney Bay, Gros-Islet, Saint Lucia) is responsible for your personal data as described in this policy. If you have questions about your data, contact us at support@auxiliumfx.com.
Data we collect #
- Identity data: name, date of birth, nationality, gender, identity document details and photographs, including selfies used for verification.
- Contact data: address, email address and phone number.
- Financial data: employment, income, source of funds and wealth, trading experience, bank or card details (masked) and e-wallet or crypto wallet addresses.
- Transaction data: deposits, withdrawals, trades and account history.
- Technical data: IP address, device and browser information, login records and location derived from IP.
- Usage and marketing data: how you use our website and platform, your marketing preferences and responses to our communications.
- Communications: emails, chat transcripts and recorded calls.
How we collect it #
- directly from you, when you apply, verify, deposit, trade or contact us;
- automatically, through cookies and similar technologies (see our Cookie Policy);
- from third parties, such as identity verification and screening providers, payment providers, introducing brokers and affiliates, and public sources.
Why we use your data #
We use your personal data to:
- open, verify and manage your account and provide our services (performance of our contract with you);
- meet our legal obligations, including anti-money laundering, counter-terrorist financing, sanctions screening, fraud prevention and record keeping;
- process payments and protect you and us against fraud;
- provide customer support and handle complaints;
- improve our website, platform and services, and keep them secure (our legitimate interests);
- send you marketing about our products and promotions, where you have agreed or where the law allows. You can opt out at any time.
International transfers #
Our service providers may be located outside your country. When we transfer your data internationally, we take reasonable steps to make sure it is protected, for example through contractual safeguards.
How long we keep it #
We keep your data for as long as your account is open and for at least [e.g. 5] years after it closes, or longer where the law requires, for example for anti-money laundering records. After that, we delete or anonymise it.
How we protect it #
We use technical and organisational measures to protect your data, including encryption in transit, access controls, staff confidentiality obligations and secure data centres. No system is completely secure, so please keep your login details safe and tell us immediately if you suspect unauthorised access.
Your rights #
Depending on the law that applies to you, you may have the right to:
- access the personal data we hold about you;
- correct inaccurate data;
- ask us to delete your data, where we are not required to keep it;
- object to or restrict certain processing, including direct marketing;
- receive your data in a portable format;
- withdraw consent at any time, where processing is based on consent.
To use your rights, email support@auxiliumfx.com. We may need to verify your identity first. We aim to respond within 30 days.
Children #
Our services are not intended for anyone under 18, and we do not knowingly collect data from children.
Changes to this policy #
We may update this policy from time to time. The latest version is always available on www.auxiliumfx.com, with the date it was last updated.
